Question 1

How accurate is Reach?

Accepted Answer

Reach uses an advanced AI trained on a large body of professional communications. It produces contextually appropriate and grammatically correct emails that meet business standards. We still recommend reviewing and adjusting the results so they fit your specific situation and personal tone.

Question 2

Is my data private and secure?

Accepted Answer

Yes. We take privacy seriously. Your email prompts are sent securely to OpenAI's API for generation only. We don't store the full content of your generated emails, only anonymized metadata for improving the service. All data is encrypted in transit and at rest. Read our privacy policy for complete details.

Question 3

Can I edit the generated emails?

Accepted Answer

Absolutely! The Reach-generated email is fully editable before you copy it. We encourage you to personalize it with specific details, adjust the tone, or refine any section to match your exact needs. Think of it as a professional first draft that you can customize however you like.

Question 4

What email clients does this work with?

Accepted Answer

Our tool works with all email clients because it uses a simple copy-paste workflow. Generate your email in our app, click the copy button, then paste it into Gmail, Outlook, Apple Mail, or any other email client you use. It's completely platform-agnostic.

Question 5

Do the emails sound robotic or generic?

Accepted Answer

Not at all! The more context you provide (contact name, previous conversation details, specific purpose), the more personalized and natural the email sounds. Our AI is trained on professional human communications and adapts tone based on your input. Check out our examples page to see the quality for yourself.

Question 6

Can Reach handle sensitive topics?

Accepted Answer

While Reach is sophisticated, we recommend human review and editing for particularly sensitive or complex situations (e.g., conflict resolution, difficult news, legal matters). Use Reach as a starting point to save time, but always apply your own judgment and expertise for high-stakes communications.

Question 7

How many emails can I generate?

Accepted Answer

Free users get 10 email generations per month. Paid subscribers get 200 email generations per month. Unused generations don't roll over, they reset monthly. This is typically more than enough for most solopreneurs and freelancers.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes, absolutely. You can cancel your subscription at any time with no questions asked and no cancellation fees. If you cancel, you'll retain access until the end of your current billing period. We also offer a 7-day money-back guarantee if you're not satisfied.

Question 9

Do unused email generations roll over to the next month?

Accepted Answer

No, unused generations don't roll over. Your generation count resets on your monthly billing date. However, 200 generations per month is designed to be more than enough for most users (that's about 10 emails per business day).

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees whatsoever. What you see on the pricing page is what you pay. No setup fees, no per-email charges beyond your limit, no surprises. Pricing is transparent and straightforward.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We currently don't support PayPal or other payment methods, but may add more options in the future.

Question 12

Which browsers are supported?

Accepted Answer

We support all modern browsers including the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the most recent version of your preferred browser. The app also works great on mobile browsers.

Question 13

Does it work on mobile devices?

Accepted Answer

Yes! Our app is fully responsive and works seamlessly on mobile phones and tablets. You can generate professional emails on the go, whether you're using iOS or Android. The copy-to-clipboard feature works perfectly on mobile devices too.

Question 14

How can I improve the quality of generated emails?

Accepted Answer

The key is providing more context! Include the contact's name, reference previous conversations or emails, specify the purpose and desired tone. The more details you provide, the more personalized and relevant the output will be. You can also use the "Update with my changes" feature to teach Reach your preferences over time.

Question 15

Can I use this offline?

Accepted Answer

No, an internet connection is required because Reach processing happens in the cloud. However, once you've generated and copied an email, you can paste it into your email client offline.

Question 16

Do you offer team or business accounts?

Accepted Answer

Currently, we only offer individual accounts. Team accounts with shared templates and collaboration features are on our roadmap for future releases. If you're interested in a team plan, please contact us and we'll notify you when it becomes available.

Question 17

What languages are supported?

Accepted Answer

Reach primarily generates emails in English. While it can handle some other major languages, the quality and accuracy are best optimized for English business communications at this time.

Question 18

What is your refund policy?

Accepted Answer

We offer a 7-day money-back guarantee. If you're not satisfied with the service within the first 7 days of your paid subscription, contact us for a full refund, no questions asked.

Question 19

How do I reset my password?

Accepted Answer

Click the "Forgot Password?" link on the login page. Enter your email address, and we'll send you a password reset link. Follow the link in the email to create a new password. If you don't receive the email within a few minutes, check your spam folder.

Question 20

Can I change my email address?

Accepted Answer

Yes, you can update your email address in your account settings. Go to Settings → Account → Email Address. You'll need to verify your new email address before the change takes effect. Note that you'll use the new email for future logins.

Question 21

How do I delete my account?

Accepted Answer

You can delete your account at any time from your account settings. Go to Settings → Account → Delete Account. This action is permanent and will delete all your data, including generation history and preferences. If you have an active subscription, it will be canceled automatically.

Question 22

Do you store my generated emails?

Accepted Answer

We store minimal metadata about your generations (timestamp, usage count) for billing and analytics purposes, but we do not permanently store the full content of your generated emails. Your email content is processed through OpenAI's API and then discarded after generation.

Question 23

Can I customize the tone of emails?

Accepted Answer

Yes! Reach adapts to the tone you specify in your prompt. You can request "friendly", "formal", "direct", "warm", or any other tone. The more specific you are about the desired tone and style, the better Reach will match your preferences. Your edit history also helps Reach learn your preferred communication style over time.

Frequently Asked Questions

Frequently Asked Questions

Still have questions?