Contact Us

We're here to help. Reach out with questions, feedback, or support needs.

Get in Touch

📧 Email Support

For all inquiries, please email us at:

support@beamersoftware.com

Response time: We aim to respond within 24 hours on business days

To help us assist you faster, please include:

  • • Your account email address (if you have an account)
  • • A clear description of your question or issue
  • • Any relevant screenshots (for technical issues)
  • • Steps to reproduce the problem (if applicable)

Common Inquiries

🛠️ Technical Support

Issues with account access, email generation errors, or browser compatibility

Subject line: "Technical Issue - [Brief Description]"

💳 Billing & Subscriptions

Payment issues, subscription changes, refund requests, or invoice questions

Subject line: "Billing - [Brief Description]"

💡 Feature Requests

Ideas for new features or improvements to existing functionality

Subject line: "Feature Request - [Brief Description]"

❓ General Questions

Questions about pricing, features, or how the product works

Subject line: "Question - [Brief Description]"

Privacy & Legal Inquiries

🔐 Security Issues

For security vulnerabilities or data breach concerns:

support@beamersoftware.com

Subject line: "Security Vulnerability Report" or "Security Inquiry"

⚖️ GDPR & Data Requests

For data access, deletion, or portability requests (GDPR):

support@beamersoftware.com

Subject line: "GDPR Request - [Access/Deletion/Portability]"

We will respond within 30 days as required by GDPR. See our Privacy Policy for details.

📅 Business Hours & Response Times

  • Average response time: Within 24 hours on business days
  • Priority support: Security and billing issues are prioritized
  • Weekend/Holiday support: Limited availability, responses on next business day
  • Phone support: Not available (email-only support for solo founder operation)